Refund policy

60-Day Money-Back Guarantee

We proudly offer a full 60-day money-back guarantee. If you’re not completely satisfied with your purchase for any reason, you can return it within 60 days of receiving your order—whether it’s used or unused—and receive a full refund.

To request a return, simply contact us at noxrelief@gmail.com. If your return is approved, we’ll send you a return shipping label and instructions. Please don’t send items back without contacting us first.

Damages and Issues

If your item arrives defective, damaged, or incorrect, please contact us right away so we can make it right.

Exchanges

If you’d like a different item, the fastest way is to return your purchase for a refund and then place a new order.

European Union 14-Day Cooling-Off Period

If your order ships into the EU, you are entitled to cancel or return your order within 14 days, for any reason.

Important Note About Promotions

Some orders include free gifts, bonus items, or bundled accessories.

  • The NŌX device itself is non-returnable once opened or used, for hygiene and safety reasons.
  • Free gifts and bonus items are also non-returnable.

If a refund is approved for an order that included free gifts or bundled items, the refund amount may be adjusted to account for the value of those items, so that we can break even on the order.

This ensures we can continue offering bonuses and promotions fairly to all customers.

Refunds

Once we receive and inspect your return, we’ll confirm approval. Approved refunds are issued to your original payment method within 10 business days. Please allow your bank or card issuer time to process the refund.
If more than 15 business days have passed since your refund approval, please reach out to us at noxrelief@gmail.com.